Terms and Conditions

Application

These Terms and Conditions will apply to the purchase of Goods by you (the Customer or you). We are Claire Sutton trading as Bobbin & Spool® of 32 Greenacres, Salisbury, Wiltshire, SP5 3NG with email address claire@bobbinandspool.co.uk ; (the Supplier or us or we).

These are the terms on which we sell all Goods to you.  By ordering any of the Goods, or any of the Services, you agree to be bound by these Terms and Conditions. 

You can only purchase Goods from the Website, bobbinandspool.co.uk, if you are eligible to enter into a contract and are at least 18 years old.

Goods

Your contract for purchases made through the Website is with Claire Sutton trading as Bobbin & Spool®, and you undertake that all Goods ordered by you, are for your own private and domestic use only and are not for resale.

The description of the Goods is set out in the Website. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.

In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

All Goods that appear on the Website are subject to availability.

We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

Personal information

We may contact you by email and you expressly agree to this form of communication.

We retain and use all information strictly under the Privacy Policy.

Ordering

When placing an Order, you agree that the information given is accurate and complete. You agree that the credit or debit card you are using is your own, and that there are sufficient funds in your account to cover payment of the Goods ordered.

You should check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.

A Contract will be formed for the sale of Goods ordered when you receive an order confirmation email from us.

This confirmation email will be sent to the email address given in your order form and will detail Goods ordered, payment method, cost and usual delivery times.

You should check all details in the confirmation email are correct and contact us as soon as possible if any details are incorrect.  Contact us via the ‘Get in Touch’ page on the Website.

If your order has not been accepted, you will receive an email from us telling you the reasons why.

No variation of the Contract, whether about description of the Goods, Fees or otherwise can be made after it has been entered into unless the variation is agreed by the Customer and Bobbin & Spool in writing.

We reserve the right to end our agreement with you and without notice to you if:-

·       You fail to make payment to us when due

·       You breach any of our Terms and Conditions

Price and Payment

All prices listed on the Website are correct at the time of entering the information, however, we reserve the right to change prices of any Goods or Services at any time.  

Prices quoted are based on UK delivery using Royal Mail 48 tracked delivery service.

Ensure you select the correct payment method at checkout. You must pay by submitting your credit or debit card details with your Order and we can take payment immediately.

All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Discount vouchers, codes and offers cannot be used on sale Goods.

Delivery

We will dispatch your order using Royal Mail tracked 48 service.  We will dispatch to areas of the United Kingdom, and this includes Isle of Man, Channel Islands, Isles of Scilly, the Scottish Highlands and Islands.

The delivery period stated in which you will receive your order is approximate.  Goods will be sent to the address given by you in your order.

The Goods will become your responsibility from completion of delivery or customer collection. You must, if reasonably practicable, examine the Goods before accepting them.

E-Gift cards

Bobbin & Spool e-gift cards will be sent to the email address of the person who is receiving the gift card.  Please ensure that you have selected the correct email address at checkout.

You may exchange e-Gift cards, to the value indicated, wholly or partly for Goods listed on the Website.

E-Gift cards, expire three years from the date of issue.

E-Gift cards cannot be exchanged for cash or goods already supplied or ordered.

Any unused balance will be retained in your account and will be available to spend on a future order.

If your Order exceeds the value of the e-Gift card, the balance must be paid by debit or credit card.

If you return Goods supplied in exchange for a e-Gift card, we will credit your account with the value of the item.  No cash refunds will be given.

You cannot use a Bobbin & Spool e-Gift card to purchase Bobbin & Spool e-Gift cards.

We regret that we cannot re-issue lost, or mislaid e-Gift cards.

Our normal terms and conditions of purchase (as varied by these terms and conditions) apply to items supplied in exchange for an e-Gift card.

Contract cancellation and returns procedure

You can cancel this contract if you wish, within 14 days without giving any reason. Please contact us using the ‘Get in Touch’ page on the Website to notify us. If the item has already been dispatched, you will be given instructions on how to return it.

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire 14 days after the day on which you acquire physical possession of the Goods.

To exercise your right to cancel, you must inform us of your decision to cancel by contacting us via the ‘Get in Touch’ page on the Website.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

If you cancel this contract, you must return the Goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation to us. The deadline is met if you send back the Goods before the period of 14 days has expired.

We will reimburse all payments received from you, including the cost of standard delivery (excluding any additional costs if you chose a delivery method other than the least expensive standard delivery offered by us), without undue delay and not later than 14 days after we receive the returned Goods.

You will bear the direct cost of returning the Goods, unless agreed otherwise with us. It is strongly advised that you return Goods using a tracked delivery service.

We cannot accept returns on custom-made Goods unless they are faulty or there is proof that the Goods are not what you asked for.

By purchasing an e-Gift card, you consent to immediate delivery of the digital content and acknowledge that you lose your right to cancel once the e-Gift card has been issued.

Intellectual Property

All content on this Website, including but not limited to text, product descriptions, images, photography, designs, patterns, graphics and branding, is the property of Claire Sutton trading as Bobbin & Spool® and is protected by copyright and intellectual property laws.

Bobbin & Spool® is a registered trademark in the United Kingdom.

You may not reproduce, copy, distribute, adapt or use any content, images or designs without our prior written permission.

Privacy

Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.

These terms and conditions should be read alongside, and in addition to our Privacy policy and Cookies policy.

Dispute Resolution

If you have a dispute with us, we’ll always try to sort things out. Please contact us via the ‘Get in Touch’ page on the website. We will aim to respond with an appropriate solution within 5 working days.

Liability

We do accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.

If an error is discovered in the price of the Goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on the Website is incorrect for any reason, we will email you to inform you that we have not accepted your Order, and that your Order has been cancelled. You will be advised of the correct price of the subject product. You may re-order if you wish. If you have already paid for the Goods in the circumstances described in this clause, we shall refund the full amount within 14 days of the date of the Order.

In the unlikely event that you receive Goods which are not what you ordered or which are damaged or defective, or of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective Goods, or refund to you the amount you paid for the Goods in question provided that you notify us of the problem in writing at the address stated in the confirmation email within 14 working days of delivery of the Goods plus return the Goods to us, unless we inform you that return is not necessary.  This provision does not affect your statutory rights.

We have taken every measure to provide accurate product images for each product on sale on our website. However due to a number of different factors such as Internet browsers, monitor colour contrasts etc, we cannot be held responsible or liable for any differences in colour between the image and the actual product.

The Goods sold on the Website are provided for private domestic and consumer use only.  Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to the property and/or loss from claims of third parties arising out of the use of the Website or for any products or services purchased from the Website.

We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible.  However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliabilty of the Website. We will not be responsible or liable to you for any loss of content or material uploaded through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:

·       economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or

·       any loss of goodwill or reputation; or

·       any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Survival

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.